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Support Resources

This page brings together organizations that can offer support in different countries, including psychosocial services, crisis support, and community-based assistance.

If a situation goes beyond the scope of facilitation, it is important to connect participants with appropriate support. You are encouraged to use these resources responsibly and in line with the needs, consent, and safety of those involved.

Emergency Contacts

Universal EU Emergency Number: 112

EU Trafficking Support Hotline: 116 006

Country Directory

Linka bezpečí
Free-of-charge support for children and young people up to the age of 26.
Phone: 116 111
Support available via: phone, chat, and e-mail
https://www.linkabezpeci.cz/

Bílý kruh bezpečí
Helpline for victims of crime and domestic violence.
Phone: 116 006
https://www.bkb.cz/

LOCIKA
Online and in-person support for children, teenagers, and adults in crisis situations.
E-mail: poradna@centrumlocika.cz
https://www.centrumlocika.cz/

proFem
Support for victims of domestic or sexual violence.
Phone: 608 222 277
https://www.profem.cz/

Linka pro rodinu a školu
Support for adults who are concerned about a child.
Phone: 116 000
https://linkaztracenedite.cz/

Linka první psychické pomoci
A 24/7 anonymous and free-of-charge crisis helpline for adults aged 18 and over.
Phone: 116 123
https://linkapsychickepomoci.cz/

Info Lines for Foreign Nationals
Information helplines for Ukrainians, Vietnamese, and Mongolians living and working in the Czech Republic.
https://www.charita.cz/en/how-we-help/home/info-lines-for-foreign-nationals/

International and European Resources

UNHCR – The UN Refugee Agency

International Organization for Migration (IOM)

European Council on Refugees and Exiles (ECRE)

Council of Europe – Division on Migration and Refugees

Country-Specific Resources

General Inspectorate for Immigration (IGI) (National institution)
Website: https://igi.mai.gov.ro
Phone: +40 21 410 75 13
Role: Government body managing asylum procedures, temporary protection, residency permits and coordinating reception services across Romania.

General Inspectorate for Immigration (IGI) (National public institution)
Website: https://igi.mai.gov.ro
Phone: +40 21 410 75 13
Role: Central public administration institution under the Ministry of Internal Affairs responsible for implementing Romanian migration and asylum policy, including asylum procedures, temporary protection, residency permits, and integration support.

Ministry of Internal Affairs (Ministerul Afacerilor Interne) (National ministry)
Website: https://www.mai.gov.ro
Phone: +40 21 316 14 60
Role: Government ministry overseeing public order, migration policy, asylum governance, immigration enforcement and coordination of national migration responses (including IGI).

Ministry of Foreign Affairs (Ministerul Afacerilor Externe) (National ministry)
Website: https://www.mae.ro
Phone: +40 21 316 30 00
Role: Handles foreign policy, diplomatic missions abroad, and consular protection, including visa and travel documentation which intersects with migration pathways.

National Council for Combating Discrimination (Consiliul Național pentru Combaterea Discriminării) (Government agency)
Website: http://www.cncd.org.ro
Phone: +40 21 315 37 10
 Address: Piața Valter Mărăcineanu nr. 1, Sector 1, București 010155, Romania
Role: Independent public body that applies Romanian and EU anti‑discrimination laws and oversees the National Anti‑Discrimination Plan to protect migrants, refugees, minorities and all persons from discrimination.

Directorate‑General for Social Assistance and Child Protection (DGASPC) (County public institution)
Examples vary by county (e.g., DGASPC București, DGASPC Constanța)
Role: Local social welfare authority responsible for social protection services for vulnerable individuals, including refugees and migrants, and coordination of child protection cases.

County Agencies for Employment (Agenția Județeană pentru Ocuparea Forței de Muncă – AJOFM) (Public institution at county level)
Example in Constanța: AJOFM Constanța, Bd. Tomis nr. 51, Constanța
Role: Provides information and support for job seekers, including migrants, access to labour market services, vocational training referrals, and employer matching.

Public Health Directorates (Direcția de Sănătate Publică – DSP) (County public institution)
Role: County public health authorities responsible for public health measures, vaccinations, information on healthcare access for migrants and refugees, disease prevention, and community health planning.

County School Inspectorates (Inspectoratul Școlar Județean – ISJ) (Education authority)
Role: Manages public education provision at county level, including enrolment support and educational inclusion for refugee and migrant children.

National Centre for Recognition and Validation of Diplomas (Centrul Național pentru Recunoașterea și Echivalarea Diplomelor) (Public institution)
Website: https://cnred.edu.ro
Role: Official body for diploma recognition and validation, facilitating access to employment and further education for migrants and refugees.

Public Institutions with Indirect but Relevant Roles

National Agency for Employment (Agenția Națională pentru Ocuparea Forței de Muncă – ANOFM) (National public institution)
Website: https://anofm.ro
Role: Oversees employment policies, job matching programs and labour market integration services across Romania (relevant for migrant job seekers).

Prefectures (Instituția Prefectului) (County‑level public administration)
Role: Government representatives in each county coordinating public order, interinstitutional cooperation, civil protection and local implementation of national migration and integration policies. Often key in operational coordination of services for refugees and migrants.

Other National Public Bodies (Broader Governance)

These institutions are not exclusively migration‑focused, but may intersect with protection, rights, or governance affecting refugees and migrants:

Ministry of Labour and Social Protection (Ministerul Muncii și Protecției Sociale)
Website: https://mmuncii.ro
Role: National ministry responsible for labour policies, social inclusion, welfare programmes and benefits available to vulnerable populations, including refugees and migrants.

Ministry of Education (Ministerul Educației)
Website: https://www.edu.ro
Role: Governs national education policy, including school enrolment and educational support for migrant and refugee children.

Ministry of Health (Ministerul Sănătății)
Website:https://www.ms.ro
Role: Oversees public health policy and access to healthcare, essential for refugee and migrant wellbeing.

NGOs

Consiliul Național Român pentru Refugiați (CNRR) ( National NGO)
Website: https://www.cnrr.ro
Address: Strada Viesparilor nr. 19, etaj 2, Sector 2, București 020483, Romania
Phone: +40 21 312 62 10
Email: office@cnrr.ro
Additional phone (Call center/Asylum support): +40 730 073 170
Services: Free legal counselling for refugees, asylum seekers and beneficiaries of subsidiary protection; rights information, integration support, advocacy and liaison with authorities. Regional assistance hubs also exist in cities like Constanța, Suceava and Iași.

• ARCA – Romanian Forum for Refugees and Migrants (National NGO)
Website: https://www.arca.org.ro
Address: Strada Austrului nr. 23, Sector 2, București 11366, Romania
Phone: +40 21 252 73 57 / +40 21 252 08 15
Email: office@arca.org.ro
Role: Supports refugees and migrants with social counselling, access to education and language courses, employment support, advocacy and integration activities.

• AIDRom – Asociația Ecumenică a Bisericilor din România (National NGO)
Website: https://www.aidrom.ro
Address: Strada Ilarie Chendi nr. 14, Sector 2, București, Romania
Phone: +40 21 212 48 68
Email: aidrom@gmail.com
Role: Provides social, psychological and legal support, emergency aid, vocational counselling, and operates multifunctional centres for refugees and migrants in cities like Bucharest, Iași and Timișoara.

• Migrant Integration Center Brașov (Local NGO)
Website: http://www.migrantbrasov.ro
Address: Mihail Kogălniceanu nr. 17, Bloc C4, Ap. 8‑9, Brașov 500028, Romania
Phone: +40 766 282 090
Emails: contact@migrantbrasov.ro / astrid2001ro@yahoo.com
Role: Provides Romanian language courses, legal information (residence, work rights), referrals, mediation, cultural orientation and community activities.

• JRS Romania – Jesuit Refugee Service Romania (National NGO)
Website: https://jrsromania.org
Address: Strada Maior Ilie Opriș 54, Sector 4, București 041378, Romania
Phone: +40 744 405 657 / +40 732 129 238
Email: jrsromania@gmail.com
Role: Long‑standing NGO offering educational support, language training, livelihoods services, legal aid, psychosocial care, community integration and advocacy for refugees and forcibly displaced persons.

Coaliția pentru Drepturile Migranților și Integrarea Refugiaților (CDMiR) (National coalition)
Website: https://www.cnrr.ro/ro/projects-cdmir4ucraina-cresterea-gradului‑de‑constientizare‑privind‑drepturile‑omului‑si‑tratament‑egal‑pentru‑refugiatii‑ucraineni‑din‑romania‑4
Role: Coalition of ~23 Romanian NGOs working on advocacy, rights protection, social inclusion, and awareness‑raising for migrants and refugees.

Dopomoha – Information Platform for Refugees (Digital resource)
Website: https://dopomoha.ro
Role: Multilingual platform with verified information on procedures, rights, asylum, protection, and services in Romania; available in Ukrainian, Romanian, English and Russian. Developed by Code for Romania with international partners.

CATTIA Community Center – Brașov (Local support centre)
Address: Strada Institutului nr. 35, Brașov
Services: Reception, basic needs support (food, information, transport) and counselling for refugees arriving in Brașov.

National Anti‑Trafficking Hotline (for all Romania) (Referral service)
Phone: 0800 800 678 / 021 313 3100
Role: Confidential support for victims and survivors of human trafficking, including migrants and refugees.

24/7 anonymous and free-of-charge crisis helpline for people in acute distress or emotional crisis. Phone: 116 123 Alternative phones: 0800 111 0 111 / 0800 111 0 222 

Specialised Psyhcosocial Centres for Refugees, Survivors of torture, war and severe human rights violations nationwidr across Germany can be found here: https://www.baff-zentren.org/hilfe-vor-ort/psychosoziale-zentren/

In Berlin, you can find free advice for Immigrants and refugees here: 

NummergegenKummer: Free counselling in Ukrainian and Russian for children, young people, parents, and relatives. Phone: 0800 500 225 0 Website: https://www.nummergegenkummer.de/en/helpline-ukraine 

Migration Counselling for Adult Immigrants (MBE / mbeon): Counselling for adult immigrants, especially in the first years after arrival in Germany. Local counselling centres and multilingual app-based chat counselling Website: https://www.mbeon.de/en/home/ 

Jugendmigrationsdienste (JMD / JMD4you) Counselling for young people with a migration background aged 12–27, including support around education, integration, and social orientation. Parents and professionals around the young person can also be supported. Online Counseling: https://beratung.jugendmigrationsdienste.de/ Website: www.jugendmigrationsdienste.de

Kontakt- und Beratungsstelle für Flüchtlinge und Migrant_innen e.V. Beratung zu Asyl und Aufenthalt Oranienstraße 159, 10969 Berlin-Kreuzberg Beratung nur mit Termin! Tel. 030-61 49 400 (ereichbar Mo bis Fr 13 - 17 Uhr) Email: kontakt@kub-berlin.org Sprachen bitte per Email oder Telefon erfragen www.kub-berlin.org

Al Muntada - Diakoniewerk Simeon e.V. Beratung für Menschen aus dem arabischen Raum zu Asyl und Aufenthalt und leistungsrechtlichen Fragen Morusstraße 18a, 12053 Berlin-Neukölln Offene Sprechstunde Do 14 – 16 Uhr und nach Vereinbarung Tel. 030-68 24 77- 19 / -14, Email: almuntada@diakoniewerk-simeon.de Sprachen: Arabisch, Französisch, Englisch, Spanisch www.diakoniewerk-simeon.de/beratung-migration/al-muntada

BBZ - Beratungs- & Betreuungszentrum für junge Flüchtlinge und Migrant*innen Am Standort  Turmstr. 72, 2. Etage, 10551 Berlin-Moabit: Allg. Erstberatung: Tel: 030-666 407-27 (tel. erreichbar Mi 13-16 Uhr) Email: orientierung@bbzberlin.de Fachstelle Kinder und Jugendliche: Tel. 030-66 64 07 21, d.jasch@kommmitbbz.de Asylverfahrensberatung: Tel. 030-666 407 26 (tel. erreichbar Mi 10-16 Uhr), Email: t.buehler@kommmitbbz.de Beratung zum Familiennachzug am Standort Turmstr. 21, Haus M, Eingang O, 2. OG, 10559 Berlin-Moabit, Tel. 030 40747838, Email: familiennachzug@kommmitbbz.de Beratung nur mit Termin! www.bbzberlin.de

Willkommenszentrum Berlin Rechts-, Sozial- und Härtefallberatung sowie Beratung zur Anerkennung von Berufsabschlüssen, zur Berufs- und Weiterbildung, Studium und Existenzgründung Potsdamer Straße 61, 10785 Berlin-Mitte Tel. 030-90 17 23 (tel. erreichbar Mo, Fr 11-13 Uhr) beratung@intmig.berlin.de Sprachen und Beratungszeiten unter www.berlin.de/willkommenszentrum

Refugee Law Clinic Berlin Rechtsberatung zum Asyl- und Aufenthaltsrecht online und an acht verschiedenen Standorten sowie Beratung zum Asylbewerberleistungsgesetz Anmeldung per Email erforderlich, Kontaktdaten siehe www.rlc-berlin.org/beratung

AWO-Asylrechtsberatung Exerzierstr. 16, 13357 Berlin-Wedding (Farsi, Georgisch), Prinzenstraße 96, 10969 Berlin-Kreuzberg (Russisch, Arabisch, Französisch) Treskowstr. 14, 13089 Berlin-Weißensee (Englisch, Russisch) Beratung nur mit Termin! Terminvereinbarung per Email an asyl@awo-mitte.de https://awo-mitte.de/gefluechtete-asyl/#beratungprojekte

Yaar e.V. Beratung für Geflüchtete aus Afghanistan Sprengelstraße 18, 13353 Berlin, 1. Stock Beratung zum Asyl- und Aufenthaltsrecht nach Terminvereinbarung per Email an termin@yaarberlin.de offene Sozialberatung Mi 10-13 Uhr www.yaarberlin.de

Migrationsrechts- und Flüchtlingsberatung Diakonisches Werk Berlin Stadtmitte Wilhelmstraße 115, 10963 Berlin Beratung nur mit Termin! Tel. 0163-55 06 818, Email: r.fu@diakonie-stadtmitte.de www.diakonie-stadtmitte.de/integration-migration/fluechtlingsberatung

Asyl in der Kirche Berlin-Brandenburg – Mobile Beratung zum Kirchenasyl Tel. 0179-49464 71 (tel. Sprechzeiten Mo, Di, Do und Fr von 10 bis 14 Uhr) Email: cecilia.juretzka@kirchenasyl-bb.de Verein Iranischer Flüchtlinge e.V. Beratung für Asylsuchende aus Iran und Afghanistan Reuterstr. 52, 12047 Berlin-Neukölln Beratung nur mit Termin! Tel. 030-62 98 15 30 (tel. Sprechzeiten: Mo 11-14, Di + Mi 10-13, Do 13-15 Uhr), Email: VereiniranischerFluechtlinge@gmx.de www.iprberlin.com

Yekmal e.V. Waldemarstr. 57, 10997 Berlin-Kreuzberg Asyl- und Sozialrechtsberatung, Familien- und Erziehungsberatung Sprachen: Kurdisch (Kurmanci, Sorani), Türkisch, Arabisch, Englisch Beratung nur mit Termin! Tel. 030-61 62 58 48, Email: beratung@yekmal.de www.yekmal.com

Migrationsberatung für erwachsene Zuwanderer und Jugendmigrationsdienste in den Bezirken Beratung der Berliner Wohlfahrtsverbände www.berlin.de/einwanderung/service/beratung/artikel.874829.php

Zentrum Überleben - Flüchtlingshilfen Psychologische und soziale Beratung und berufliche Qualifizierung Turmstraße 21, Haus K, Eingang C, 3. Etage, 10559 Berlin-Moabit Beratung nur mit Termin! Tel: 030-30 39 06 -722, Email: fh@ueberleben.org www.ueberleben.org/kontakt/ansprechpartner

Xenion, Psychosoziale Hilfen für politisch Verfolgte Paulsenstr. 55/56, 12163 Berlin-Steglitz, Beratung nur mit Termin! Tel. 030-88 06 67 322, Email: info@xenion.org www.xenion.org

Berliner Zentrum für Selbstbestimmtes Leben behinderter Menschen BZSL Beratung für Geflüchtete mit Behinderungen und chronischen Erkrankungen Gustav-Adolf-Str. 130, 13086 Berlin-Weißensee Beratung nur mit Termin! Tel: 030 440 544-24 (Mo bis Do: 10-16 Uhr), Email: beratung@bzsl.de www.bzsl.de

Medibüro Berlin - Netzwerk für das Recht auf Gesundheitsversorgung aller Migrant*innen anonyme Vermittlung kostenloser med. Behandlung für Menschen ohne Aufenthaltsstatus Gneisenaustr. 2a, Hof, Aufgang 3, 2. OG,10961 Berlin-Kreuzberg Öffnungszeiten Mo 15.30 bis 18.30 Uhr, nur in dieser Zeit telefonisch erreichbar unter Tel. 030-69 46 746, Email: info@medibuero.de www.medibuero.de

Berliner Stadtmission - Clearingstelle für nicht krankenversicherte Menschen Beratung für Migrant*innen ohne Krankenversicherung, ggf. Vermittlung von Arztterminen und Kostenübernahme für med. Behandlungen Zinzendorfstraße 18/Eingang Levetzowstraße, 10555 Berlin Tel. 030-69 03 35 972, Email: clearingstelle@berliner-stadtmission.de Offene Sprechzeiten: Mo 10-12.30, Mi 13.00-16.30, Do 10-12.30 Uhr www.berliner-stadtmission.de/clearingstelle

Berliner Aids-Hilfe e.V. Beratung für Geflüchtete und Migrant*innen zu sozial- und aufenthaltsrechtlichen sowie psychosozialen Fragen. Kurfürstenstraße 130, 10785 Berlin-Schöneberg. Beratung nur mit Termin! Tel. 030-88 50 40 -83, -28, -77 oder -69 www.berlin-aidshilfe.de

SOLWODI Berlin e.V. Beratung für geflüchtete Frauen aus afrikanischen Ländern, Betroffene von Menschenhandel und anderen Formen frauenspezifischer Gewalt. Kranoldstraße 24, 12051 Berlin-Neukölln Beratung nur mit Termin! Mo - Do 9-17, Fr 9-12 Uhr Tel. 030-81 00 11 70, Email: info@solwodi-berlin.de www.solwodi-berlin.de

Verband binationaler Familien und Partnerschaften, iaf e.V. Psychosoziale Beratung und Rechtsberatung für binationale Paare Oranienstr. 34, HH 4.OG, 10999 Berlin-Kreuzberg, Beratung nur mit Termin! Mo, Di, Mi 14-19 Uhr, Do, Fr 10-14 Uhr Tel. 030-61 53 499, Email: berlin@verband-binationaler.de www.berlin-verband-binationaler.de

Härtefallberatung des Flüchtlingsrat Berlin e.V.

Beratung zum Härtefallverfahren für ausreisepflichtige Menschen die z.B. wg. guter Integration und/oder langem Aufenthalt ein humanitäres Bleiberecht geltend machen wollen Flüchtlingsrat Berlin, Greifswalder Str. 4, 10405 Berlin, 2. Hof, 1. Etage Raum 1108 Beratung nur mit Termin! Daniel Mader: mader@fluechtlingsrat-berlin.de, 01578-59 57 191 Emiliy Barnickel: barnickel@fluechtlingsrat-berlin.de, 01578-59 57 027 https://fluechtlingsrat-berlin.de/kontakt/#haertefallberatung

ReachOut Beratung für Opfer rechter, rassistischer und antisemitischer Gewalt Kopernikusstr. 23 (Hinterhaus 2. Etage), 10245 Berlin-Friedrichshain Beratung nur mit Termin! Tel. 030-69 56 83 39, Email: beratung@reachoutberlin.de www.reachoutberlin.de

Berliner Beratungsnetz für Zugewanderte Online-Datenbank mit Beratungsangeboten in Berlin, Recherche nach Zielgruppen, Sprachen, Bezirken usw. möglich https://beratungsnetz-migration.de/l/de

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